Repair - Diagnostics
Welcome i-mate customers to PPC Techs, Inc! Your i-mate Authorized Service Center for Canada and the United States.
Please help us serve you better. Please ensure you have registered your i-mate handset on www.imate.com. Once you have registered your handset or if you already have an account, please contact i-mate's online customer care representative first to discuss any problems you are having with your i-mate handset.
In the event your customer care representative cannot resolve your problem, you will be issued an RMA (return merchandise authorization) number along with instructions for shipping your handset to PPCTechs.com.
IN-WARRANTY SERVICE:
For In-Warranty Service, please start the process by ordering the Diagnostic Service. If your unit is found to be in-warranty, the diagnostic fee and return Fedex Ground shipping fee will be waived. If you choose expedited shipping, you will be charged the additional amount over Fedex Ground fees.
Please note: Broken Touchscreens, LCDs or Sync Connectors are not i-mate IN-WARRANTY Repairs.
No charges are applied to your credit card until your unit is received and a determination is made as to its warranty status.
Within 24 business hours of receipt of your order, we will email you shipping instructions on how to pack and ship your unit in for repair. Please include a copy of your purchase receipt and a detailed problem description inside the box.
If there is physical damage to the unit, it will be considered an Out-Of-Warranty Service. Please review our Repair - Out-Of-Warranty Service section and see if we have the exact repair you need. If not, please order the Diagnostics Service.
OUT-OF-WARRANTY SERVICE:
For Out-Of-Warranty service, please review our Repair - Out-Of-Warranty Service section and see if we have the exact repair you need. If not, please order the Diagnostics Service. Within 24 business hours of receipt of your order, we will email you shipping instructions on how to pack and ship your unit in for repair. Please include a detailed problem description inside the box.
Your device: i-mate JAMin 
