Repair - Diagnostics
Welcome i-mate customers to PPC Techs, Inc! Your i-mate Authorized Service Center for Canada and the United States.
Please help us serve you better. Please ensure you have registered your i-mate handset on www.imate.com. Once you have registered your handset or if you already have an account, please contact i-mate's online customer care representative first to discuss any problems you are having with your i-mate handset.
In the event your customer care representative cannot resolve your problem, you will be issued an RMA (return merchandise authorization) number along with instructions for shipping your handset to PPCTechs.com.
IN-WARRANTY SERVICE:
For In-Warranty Service, please start the process by ordering the Diagnostic Service. If your unit is found to be in-warranty, the diagnostic fee and return Fedex Ground shipping fee will be waived. If you choose expedited shipping, you will be charged the additional amount over Fedex Ground fees.
Please note: Broken Touchscreens, LCDs or Sync Connectors are not i-mate IN-WARRANTY Repairs.
No charges are applied to your credit card until your unit is received and a determination is made as to its warranty status.
Within 24 business hours of receipt of your order, we will email you shipping instructions on how to pack and ship your unit in for repair. Please include a copy of your purchase receipt and a detailed problem description inside the box.
If there is physical damage to the unit, it will be considered an Out-Of-Warranty Service. Please review our Repair - Out-Of-Warranty Service section and see if we have the exact repair you need. If not, please order the Diagnostics Service.
OUT-OF-WARRANTY SERVICE:
For Out-Of-Warranty service, please review our Repair - Out-Of-Warranty Service section and see if we have the exact repair you need. If not, please order the Diagnostics Service. Within 24 business hours of receipt of your order, we will email you shipping instructions on how to pack and ship your unit in for repair. Please include a detailed problem description inside the box.
Klear Screen LCD Cleaner
Klear Screen’s unique three-step, polymer-based liquid formula can be used safely on all LCD/laptop displays and computer monitors. While lifting and dissolving surface contaminants as well as fingerprints, Klear Screen leaves behind an anti-static coating which noticeably reduces surface friction and helps minimize fingerprinting.
Anti-Static | Alcohol and Ammonia Free | Non-Toxic
Cleans | Polishes | Protects
Lil' Sync® Cable Accessories
Your laptop or PC is not the only way you can charge your device with our Lil’ Sync® Cable. We've compiled a variety of accessories that conveniently allow you to charge your device in your car, in your home or office, or even with AA batteries.
Memory Cards
Power Accessories
Repair - Out of Warranty Service
WriteSHIELD® crystal-CLEAR Premium Screen Protector Kits
Most PDA users have only experienced screen protectors sold in local stores which can be difficult to install, always seem to have bubbles and wear out within 30 days. Unfortunately, without a screen protector, the only way to remove scratches on your device’s screen is to fully replace the touchscreen for a minimum for $100. Replacement digitizers for Tablet PC’s begin at $900.
Our WriteSHIELD® Premium Screen Protectors are the exceptional alternative to all these problems. Our state-of-the-art shields have been used and evaluated worldwide by notable Pocket PC Web sites. Our Crystal Clear, or C2, model allows the truest colors to come through, does not alter your screen display, does not reduce the brightness of your screen and has a glossy finish. Each WriteSHIELD® typically lasts at least six months. Depending on the environment they are used in, their average life span is closer to one year.
Your device: i-mate Smartflip 
